Costa Elite Concierge, S.L.
Effective Date: 01 June 2025

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1. General Terms

Costa Elite Concierge provides bespoke, luxury services that require advance planning, scheduling, and third-party coordination. Due to the highly personalized nature of our offerings, we apply the following cancellation and refund terms to ensure fairness to both our clients and service partners.

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2. Cancellations by the Client

All cancellations must be submitted in writing via email to:
info@costaeliteconcierge.com

 

Refund eligibility is based on the time of cancellation prior to the scheduled service delivery:

Time of Cancellation                Refund Eligibility

More than 7 days before         100% refund (minus any non-refundable third-party costs)

3–7 days before                         50% refund

Less than 72 hours                   No refund

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3. Non-Refundable Situations

No refunds will be issued under the following circumstances:

• No-show or failure to provide required access to the property or location.

• Cancellation of services after commencement.

• Expenses already incurred on behalf of the client (e.g., groceries, vendor deposits).

• Incomplete service due to force majeure events not within our control (weather, strikes, etc.).

 

4. Deposits & Advance Payments

• Deposits required to reserve services are non-refundable, unless otherwise specified in writing.

• Advance payments for third-party vendors (e.g., chefs, yachts, wellness professionals) are subject to the individual vendor’s own terms. Costa Elite Concierge will make best efforts to recover any possible amounts but cannot guarantee full refunds.

 

5. Modifications & Rescheduling

• Clients may request a change in service date/time with a minimum of 72 hours’ notice.

• We will accommodate rescheduling requests based on availability.

• If rescheduling is not possible, the original cancellation terms will apply.

 

6. Cancellations by Costa Elite Concierge

In the rare event that Costa Elite Concierge must cancel a confirmed service due to unforeseen circumstances, we will:

• Offer a full refund, or

• Provide an equivalent replacement service with the client's approval

 

7. Disputes

Any refund-related disputes shall first be addressed through direct communication. If unresolved, disputes will be subject to the jurisdiction of the courts of Málaga, Spain.

 

For questions or refund requests, please contact:
info@costaeliteconcierge.com
+34 600 774 743