How We Work

A Personal Approach to Exceptional Service

At Costa Elite Concierge, we believe that understanding you is the key to delivering truly exceptional and tailored service. That is why every client relationship begins with a personal conversation — built on trust, discretion, and professionalism.

1️⃣ Personal Consultation

We begin with a private consultation — either in person, at your residence or our office, or via secure online video meeting — to fully understand your needs, preferences, and expectations.

During this conversation, we will:

Listen carefully to your wishes
Provide expert advice and suggestions
Explore how our services can best support your lifestyle and property needs

2️⃣ Tailored Proposal

Following your consultation, we will prepare a detailed and personalized offer, clearly outlining:

Scope of services
Pricing and terms
Timing and delivery approach
Any special considerations requested

Every proposal is crafted uniquely for each client — we do not offer pre-set packages. Our focus is always on quality, discretion, and attention to detail.

3️⃣ Service Agreement & Terms

Upon your approval of the proposal, we will confirm your services with a clear service agreement, governed by our standard Terms & Conditions — designed to ensure transparency, fairness, and mutual confidence.
Please review our full Terms & Conditions.

Certain services may require a deposit or full prepayment, particularly where third-party suppliers or highly limited availability is involved. This will be clearly specified in your offer.

4️⃣ Flawless Execution & Ongoing Support

Our experienced team, led personally by Martha Rodríguez, will manage every detail of your services with the highest level of discretion and professionalism.

We remain available throughout the process to provide updates, handle adjustments, or respond to any evolving needs you may have.

Our Commitment

With Costa Elite Concierge, you can trust that every engagement is managed:
✅ Personally — no anonymous platforms
✅ Transparently — with clear communication at every step
✅ Discreetly — your privacy is always respected
✅ Professionally — with absolute attention to quality and detail