Terms & Conditions

Effective Date: 01 June 2025
Company Name: Costa Elite Concierge, S.L.
Registered Address: Calle Madreselva 9, 29632 Arroyo de la Miel, Málaga, Spain
Contact: info@costaeliteconcierge.com

 

1. Scope of Services

Costa Elite Concierge provides tailored lifestyle and property-related services across the Costa del Sol. Services are customized for each client and may include, but are not limited to:

• Property management & maintenance

• Guest reception & key holding

• Private chefs, wellness professionals, and personal staff

• Luxury transport, travel logistics, and security

• Event coordination and concierge requests

 

2. Service Requests & Confirmations

• All service requests must be submitted in writing via email, website form, or WhatsApp and are subject to confirmation.

• A written confirmation or service agreement from Costa Elite Concierge is required before any service is scheduled or delivered.

• For recurring or complex services, a signed service agreement and deposit may be required.

 

3. Pricing & Quotations

• Prices are provided upon request and are subject to change based on availability, scope, and seasonal demand.

• Quotations are valid for 14 calendar days unless otherwise stated.

• All services are quoted exclusive of VAT or applicable taxes unless explicitly stated.

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4. Payments & Deposits

• Certain services require a non-refundable deposit at the time of booking.

• Final balances are due before service delivery unless otherwise agreed in writing.

• Payments must be made via approved methods (bank transfer, card, or payment link).

• Failure to pay on time may result in service cancellation or delay.

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5. Cancellations & Refunds

• Cancellations must be submitted in writing. The following policy applies:

  • More than 7 days before: Full refund (minus any non-refundable third-party costs)

  • 3–7 days before: 50% refund

  • Less than 72 hours before: No refund

• Refunds are not granted for services already rendered.

 

6. Third-Party Providers

• Costa Elite Concierge may coordinate services through carefully vetted external providers.

• While we ensure high standards, Costa Elite Concierge is not liable for the acts, omissions, or negligence of third-party service providers unless otherwise agreed in writing.

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7. Liability & Insurance

• Costa Elite Concierge carries professional liability coverage in line with Spanish service industry standards.

• Clients are responsible for ensuring adequate insurance coverage for their property, guests, and valuables.

• Costa Elite Concierge shall not be liable for indirect or consequential losses, including business interruption, loss of enjoyment, or missed travel connections.

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8. Access & Instructions

• Clients must ensure timely access to properties or locations for service delivery.

• Detailed instructions, codes, or keys must be provided securely and in advance.

• Costa Elite Concierge is not responsible for delays or issues arising from restricted access.

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9. Confidentiality & Data Protection

• All client information is treated with strict confidentiality.

• We comply fully with EU General Data Protection Regulation (GDPR).

• No client data is shared with third parties except as required to fulfill services.

 

10. Client Conduct & Expectations

• Clients are expected to treat all staff and providers with courtesy and respect.

• We reserve the right to decline or discontinue service to any individual whose conduct is inappropriate, unlawful, or places staff or partners at risk.

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11. Dispute Resolution

• Any dispute will be addressed initially through good-faith negotiation.

• If unresolved, disputes shall be subject to the jurisdiction of the courts of Málaga, Spain.

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12. Amendments

Costa Elite Concierge reserves the right to update this policy at any time. The most current version will be made available on our website or upon request.

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Signed on behalf of Costa Elite Concierge, S.L.
Martha Aurora Rodríguez Torres
Managing Director
info@costaeliteconcierge.com