Privacy Policy

Costa Elite Concierge, S.L.
Effective Date: 01 June 2025

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1. Introduction

At Costa Elite Concierge, S.L. (“we”, “us”, or “our”), your privacy is important to us. We are committed to protecting the personal information of our clients, partners, and website visitors in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and Spanish data protection laws.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether via our website, by email, or in person.

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2. Who We Are

Costa Elite Concierge, S.L.
Calle Madreselva 9,
29632 Arroyo de la Miel, Málaga, Spain
Email: info@costaeliteconcierge.com

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3. What Personal Data We Collect

We may collect and process the following types of personal data:

• Name, email address, phone number

• Address of residence or property

• Nationality or identification number (only when required for service provision)

• Preferences, service inquiries, and booking information

• Billing or payment details (processed securely via third-party platforms)

• IP address and browser data when using our website

4. How We Use Your Data

We collect and process your data for the following purposes:

• To respond to inquiries and provide requested services

• To customize and deliver concierge experiences

• To process bookings, payments, and contracts

• To manage client relationships and communication

• To comply with legal obligations or regulatory requirements

• To improve our services, website, and client experience

 

5. Legal Basis for Processing

Our legal basis for processing your data includes:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Our legitimate interest in providing premium service and maintaining security

 

6. Sharing of Your Data

We do not sell or share your personal data with unauthorized third parties.
However, we may share relevant data with:

• Trusted third-party service providers (e.g., chefs, chauffeurs, security personnel)

• Legal or tax professionals when required by law

• IT or website service providers who help us operate securely

All third parties are bound by confidentiality agreements and data protection obligations.

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7. Data Storage & Security

We store personal data on secure, access-controlled systems.
We implement industry-standard technical and organizational measures to prevent unauthorized access, disclosure, or loss of your data.

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8. Data Retention

We retain personal data only for as long as necessary to fulfill the purpose for which it was collected, or as required by law (e.g., accounting and tax obligations).

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9. Your Rights

Under the GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (right to be forgotten)

• Restrict or object to processing

• Withdraw your consent at any time

• File a complaint with the Spanish Data Protection Agency (AEPD)

To exercise these rights, contact us at info@costaeliteconcierge.com.

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10. Cookies & Website Tracking

Our website may use cookies or analytics tools to improve functionality and measure usage. You will be given the option to accept or manage cookies upon visiting the site.

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11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

 

If you have any questions or concerns about how we handle your data, please contact:
info@costaeliteconcierge.com
Costa Elite Concierge, 29632 Arroyo de la Miel, Málaga